Download Remarkable Service A Guide to Winning and Keeping Customers for Servers Managers and Restaurant Owners The Culinary Institute of America 9780470197400 Books
Download As PDF : Remarkable Service A Guide to Winning and Keeping Customers for Servers Managers and Restaurant Owners The Culinary Institute of America 9780470197400 Books
As competition for customers is constantly increasing, contemporary restaurants must distinguish themselves by offering consistent, high-quality service. Service and hospitality can mean different things to different foodservice operations, and this book addresses the service needs of a wide range of dining establishments, from casual and outdoor dining to upscale restaurants and catering operations. Chapters cover everything from training and hiring staff, preparation for service, front-door hospitality to money handling, styles of modern table service, front-of-the-house safety and sanitation, serving diners with special needs, and service challenges—what to do when things go wrong.
Remarkable Service is the most comprehensive guide to service and hospitality on the market, and this new edition includes the most up-to-date information available on serving customers in the contemporary restaurant world.
Download Remarkable Service A Guide to Winning and Keeping Customers for Servers Managers and Restaurant Owners The Culinary Institute of America 9780470197400 Books
"Good book for anyone that has ever even been in a restauraunt. Covers everything from smiles to place settings and shows that there are as many ways to do things right as there is to do them wrong. Read this and a Ruth Reichl bookd and you can start your own blog. Many have done less."
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Remarkable Service A Guide to Winning and Keeping Customers for Servers Managers and Restaurant Owners The Culinary Institute of America 9780470197400 Books Reviews :
Remarkable Service A Guide to Winning and Keeping Customers for Servers Managers and Restaurant Owners The Culinary Institute of America 9780470197400 Books Reviews
- Great quality as described. Quick delivery
- Good book for anyone that has ever even been in a restauraunt. Covers everything from smiles to place settings and shows that there are as many ways to do things right as there is to do them wrong. Read this and a Ruth Reichl bookd and you can start your own blog. Many have done less.
- Used often as a restaurant manager. Very informative and taught me a lot of useful information and tools for service.
- This is a great book. It should be required reading for everyone who works with customers, not just restaurants. Consumers should also read this so they learn to stop allowing businesses to get away with poor service.
- My boyfriend is opening a restaurant, and this book was very helpful, it is very easy to process and learn all the basic things you need to know to offer a great service.
He is using to develop a good training program for all restaurant personnel. - Thanks
- A great investment for any place, manager or server. It is one of the few guides of its kind that doesn't just get the details of service correct, but understands that we are in the hospitality business.
- Great gook
